Customer Service Representative

Position Summary

The Customer Service Representative is an extension of the sales team and will be responsible for supporting assigned customer accounts. The representative must assist sales by maintaining accounts and developing strong customer relationships to support and promote current and future business opportunities. The representative must uphold the very highest level of professionalism and customer service.

Responsibilities:

• Overseeing and managing customer accounts
• Primary contact for outside sales representatives
• Internal and external phone contact with customers, vendors and outside sales representatives
• Obtaining quotes and order entry for customers
• Responsible for direct quoting of customer jobs
• Provides prompt responses and follow up to customer inquiries for pricing, delivery, and complaints
• Responsible for purchasing materials and inventory management
• Work directly with production, scheduling and shipping/receiving departments internally and externally to meet customer's expectations for pricing, delivery, and quality
• Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, vendors, co-workers, supervisors/managers, and salespeople
• Additional activities to facilitate excellent customer relationships and support effective manufacturing and shipping operations