This position is a paid internship for a college student currently working towards a bachelor’s degree in Computer Science, Information Management, or another related field. This position is considered part-time and will work 10 – 20 hours during school semesters with the opportunity to work full-time during summer break.
Candidate will provide technical support for company-issued computers, peripherals (keyboard, mouse, docking station, monitor, and printers), desktop software (Microsoft Office suite) and network connectivity. Tasks may include installing software, installing hardware resources for various purposes, moving equipment and performing routine maintenance and functions. Candidate may manage various server and local applications. Candidate may also assist with network engineering and network maintenance. This position will provide entry level support to the Green Bay Packaging Corporate IT department and its user community.
Perform service desk (help desk) functions including call answering
Diagnose and resolve technical hardware and software incidents
Respond to incident requests for technical assistance in person, via phone, and electronically
Clean, modify and repair computer hardware including monitors, keyboard/Mouse and printers
Follow standard service desk procedures
Manage servers – Including user access and management
Setting up new user hardware and physical spaces
Management of different server systems (i.e. VoIP systems, Exchange servers)
Track and route incidents; document resolutions
Identify and escalate situations requiring urgent attention
Work closely with others to complete a task
Redirect problems to appropriate resource
Learn to become a liaison between IT professionals and end user
Working knowledge of fundamental operations of relevant software and hardware equipment (i.e. Microsoft Windows operating systems, MacOS, Android/iOS, Apple Hardware, Dell hardware, and Cisco network/VoIP equipment).
Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
Must be self-driven and able to accomplish entry-level troubleshooting tasks.
Microsoft or other industry certifications are a plus.
Strong analytical and problem-solving skills.
Well organized with good time management skills.
Strong customer focus.
Ability to work independently and as a member of a team.
Knowledge of Active Directory (Users, Groups).
Knowledge of Remote systems and servers.
Familiarity with NAS and file server structures.
Office 365 knowledge (Administration is a plus).
Previous experience troubleshooting Microsoft Windows 10.
Additional Salary Information: Green Bay Packaging Inc. is an Equal Employment Opportunity. Join a team dedicated to true employee empowerment and long-term success by applying today.?
About Green Bay Packaging
Started in 1933, Green Bay Packaging Inc. (GBP) is a privately owned, vertically integrated company consisting of corrugated container plants, folding cartons, recycled and virgin linerboard mills, pressure-sensitive label rollstock, specialty converting operations, timberlands, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,000 team members and operates 32 facilities in 14 states each with a dedication to innovative development of its products and forestry resources, with a focus on safety, quality, sustainability, and continuous improvement. For more information about Green Bay Packaging Inc., visit www.gbp.com.