Atlas Container Corporation is currently seeking an experienced Customer Service Representative. If you are interested in a career with an independent, progressive and family oriented company, then Atlas Container is for you! We are a nontraditional manufacturer in a traditional industry, offering a stimulating and challenging atmosphere and a commitment to creativity and personal growth. If you have Corrugated/Packaging experience in a manufacturing environment, do not miss this chance to advance your career!.
Take customer orders either directly from customers or sales representatives.
Place orders on a timely basis for purchases of materials and supplies to be used in production.
Manage customer complaints, questions and follow-up with appropriate internal personnel as required.
Maintain customer files.
Manage customer inquiries and complaints
Provide information about our products and services
Resolve any product issues and concerns
Process new items
Process purchase orders
Coordinate accounting credits
Record and distribute customer order changes
Document and update customer records based on customer interactions
Fax, email, or phone confirmations to customers
Assist sales personnel as appropriate and assist in generating supplemental sales
Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer
Complies with company policies and procedures.
Additional duties as assigned by management.
About Atlas Container
Atlas Container is family owned corrugated manufacturer located in Severn, Maryland which has been in business for 50 years. Atlas is located just six miles south of BWI Airport. The company designs and manufactures a wide range of corrugated packaging products including corrugated boxes (i.e. moving or storage boxes), die cut boxes (i.e.cosmetics, pizza or cheesecake boxes, cosmetic etc), corrugated trays and folders and tubes. As one of the largest corrugated manufacturers in the mid-Atlantic region, some of our clients include fortune 500 companies. Atlas Container employs over 150 employees.